Customer story

How OverOps Help SendHybrid Be Proactive About Error Resolution

3

Core Products

2

Locations
Highlights
  • SendHybrid get real-time alerts on issues in production, being able to address them before they impact their customers
  • Thanks to OverOps, the company’s MTTR (mean time to resolve) time was cut down drastically, from days to hours
Key Integrations
Christian Lischnig

Solution Architect

Key challenges and pain points:

Logging framework and manually checking log files for errors was not proactive. Most of the time our customers or users complained about systems problems, and the main problem (always) was we didn’t have the variable values for errors and exceptions.

“Prior to OverOps, the main problem was we didn’t have the variable values for errors and exceptions.”

Example problem that OverOps helped resolve:

​There was an issue where we thought the problem is something completely different as we actually found out with OverOps. Finding the solution took us minimal time, and we could re-deploy a new fixed version on the same day.

“Our customers or users complained about systems problems, so we were not proactive. Now we use OverOps on a regular basis.”

What is so unique and compelling about OverOps?

OverOps is very fast and the user interface is much more clearly arranged and intuitive, compared to AppDynamics.