OverOps and PagerDuty: Better Together

 ● 12th Sep 2018

3 min read

Our recent introduction of new capabilities, further open up our platform for deeper integration with our partners. And over the past few months, we’ve been building out meaningful relationships with some our peer companies that help you deliver software through the supply chain. One key area of focus for OverOps is to help our customers use the data we help them capture to more efficiently respond to incidents.

A key partner for us in this journey is PagerDuty, and today we are happy to be part of the newly introduced PagerDuty Integration Partner Program. The program, which was launched this week, makes the PagerDuty integrations ecosystem more easily searchable and provides their customers the ability to discover relevant integrations based on key categories. It also recognizes key partners that maintain a high level of integration with their digital operations platform. We are proud to be listed in the directory.

Better Together

Using OverOps and PagerDuty together allows teams to not only act in real time to events, but we provide rich, code-aware data that helps prioritize and route to the right people based on classification of events that was never before possible. We also make sure that every event, even the uncaught are acted on, and remediated. There are three key areas of focus that we help organizations build out with PagerDuty and OverOps.

  1. Event Classification
    Using our Data API and our new capability to build custom extensions, we can analyze each incident and classify them so that as an alert is sent to PagerDuty, they can route it to the right response. Further, we can create extensions that allow for thresholds to be set so that a certain number of incidents or single incidents will also set alerts.
  2. Capturing the uncaught
    With our code graph and snapshots, OverOps has the unique capability to capture uncaught exceptions. Often it is events of this type that have detrimental effects on applications, services, and customer experiences. No other vendor can provide this capability, and it gives the PagerDuty users that integrate with OverOps visibility into these difficult to identify events.
  3. Basic Alerting
    Since we first introduced native integrations in OverOps, we have provided a fundamental capability to route events to PagerDuty. The configuration of this interface is simple and takes just a few moments.
OverOps alerts settings

Set custom alerts through the OverOps dashboard

OverOps captures unique code-aware insight about every error and exception––both caught and uncaught––in any environment, including production. This deep visibility into the functional quality of code has always been accessible within PagerDuty, but with the introduction of OverOps Data Platform, our API and custom extensions bring a whole new level of granular integration between the two products. They fit very well together.

Jim is a 20 year veteran of tech and is a developer turned marketer. During his time at OverOps, Jim was responsible for the company narrative and drove field enablement and press/analyst relations.

Troubleshooting Apache Spark Applications with OverOps OverOps’ ability to detect precisely why something broke and to see variable state is invaluable in a distributed compute environment.
Troubleshooting Apache Spark Applications with OverOps

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